Microsoft Consultancy

Our Microsoft Functional Consultants are part of our core delivery team. They provide dedicated functional consultancy capabilities that involves business process and solution design of Dynamics & Office 365 centred solutions. This includes the implementation of Microsoft Dynamics 365 (CRM & ERP) and Office 365.

analysis

Needs Analysis

Needs Analysis

Our consultants will work with your key personnel by listening, understanding and documenting your requirements.

design

Solution Design

Solution Design

Once requirements have been confirmed, our consultants then begin to design both process and functional solutions.

architecture

Technical Architecture

Technical Architecture

By working with your architects, we ensure that the solutions we offer fit with your Technical Architecture. 

implementation

Implementation Delivery

Implementation Delivery

Our consultants are present throughout the implementation, providing onsite and hands on technical support.

change-control

Change Control

Change Control

As changes in requirements, infrastructure or process occurs during implementation, your consultant will provide assurance.

 

business-transformation

Operational Adoption

Operational Adoption

Working with your end users, our consultants ensure the correct training, support and adoption is in place for a smooth transition.

Contact us and see how we can support you

ww

Microsoft Dynamics CRM Delivery Recovery

Wessex Water were 12 months into their delivery of a customised Microsoft Dynamics CRM implementation. The delivery was underway to facilitate a change in regularity governance (Open Water) and hit some issues that meant they were running six months behind and over budget.

Our team were tasked to undertake a full analysis of the programme, and then take over the management to recover and ensure it got back on track to prevent regulatory fines being imposed.