Our Microsoft Functional Consultants are part of our core delivery team. They provide dedicated functional consultancy capabilities that involves business process and solution design of Dynamics & Office 365 centred solutions. This includes the implementation of Microsoft Dynamics 365 (CRM & ERP) and Office 365.
Our consultants will work with your key personnel by listening, understanding and documenting your requirements.
Once requirements have been confirmed, our consultants then begin to design both process and functional solutions.
By working with your architects, we ensure that the solutions we offer fit with your Technical Architecture.
Our consultants are present throughout the implementation, providing onsite and hands on technical support.
As changes in requirements, infrastructure or process occurs during implementation, your consultant will provide assurance.
Working with your end users, our consultants ensure the correct training, support and adoption is in place for a smooth transition.
Contact us and see how we can support you
Microsoft Dynamics CRM Delivery Recovery
Wessex Water were 12 months into their delivery of a customised Microsoft Dynamics CRM implementation. The delivery was underway to facilitate a change in regularity governance (Open Water) and hit some issues that meant they were running six months behind and over budget.
Our team were tasked to undertake a full analysis of the programme, and then take over the management to recover and ensure it got back on track to prevent regulatory fines being imposed.